Privacy Policy

Effective Date: May 2026

This Privacy Policy describes how Kinetic Labs collects, uses, and protects your personal information when you use our website (kineticlabs.bio) and purchase products from us.

1. What We Collect

We collect only the specific information necessary to process your orders and communicate with you:

Information you provide directly:

Name
Email address
Shipping address
Phone number (required for shipping carrier delivery notifications)
Payment details (processed securely by our third-party payment providers — we never see or store your financial credentials)

Information we do NOT collect:

We do not use tracking, advertising, marketing, or profiling cookies. We utilize only essential, functional session cookies strictly necessary to maintain your shopping cart state and secure your checkout transaction.
We do not use third-party analytics or advertising trackers (no Google Analytics, Meta Pixel, TikTok Pixel, or similar tracking scripts).
We do not collect browsing behavior, device fingerprints, or location data.
We do not collect health or medical information.

2. How We Use Your Information

We use your personal information solely to:

Process, manage, and fulfill your orders.
Communicate with you regarding your order status (order confirmations, shipping updates, and support).
Respond to your technical inquiries.
Comply with regulatory, tax, and legal obligations.

We do not use your information for marketing or promotional campaigns unless you have explicitly opted in.

3. How We Share Your Information

We share your information only with third parties that are strictly necessary to fulfill your order and maintain operational service:

Payment Processors — to securely validate, complete, and settle the financial transaction.
Shipping Carriers — to deliver your order (limited to name and delivery address details only).
Core Infrastructure — our backend communication channels and webstore architecture run through secure technology partners, including Purelymail for transactional electronic communications and our secure cloud hosting providers.
Legal Authorities — where explicitly required by law, regulation, or formal statutory legal process.

We do not sell, rent, lease, or trade your personal information to any third party under any circumstances.

4. How We Store Your Information

4.1 Your order information is stored securely and retained for as long as necessary to fulfill your order requirements and meet standard legal retention regulations (e.g., tax and accounting obligations).

4.2 We implement reasonable and industry-standard technical and organizational security practices to protect your personal information from unauthorized access, loss, alteration, or misuse.

4.3 Payment details are handled entirely by our designated secure payment processors or cryptocurrency wallets. We never see, handle, or store your credit card numbers or banking passwords.

5. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

Access the personal information we hold about you.
Correct any inaccurate or incomplete information.
Request the deletion of your information (subject to our legal and tax retention requirements).

To exercise any of these rights, please submit a request via the contact form on our website.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or compliance of those independent websites. We encourage you to read their respective privacy policies.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is published on this page with the effective date noted above. Material changes will be communicated via email or a notice on our website.

8. Complaints

If you believe we have mishandled your personal information, please contact us first via the contact form on our website so we can investigate and address your concern. If you are not satisfied with our response, you maintain the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Contact

Use the contact form on our website.

All products are research compounds intended for laboratory research use only. Not for human or veterinary use. Kinetic Labs does not provide dosing guidance, therapeutic recommendations, or medical advice of any kind.